Koi Fish Perseverance Inspirational Japanese Quotes Unisex Hoodie

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers: USD.

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding  conversation rate of the currency you choose.

3. Shipping

Here's how we ship your orders:

1. Fulfillment

It takes 3–7 business days to create a product and fulfill an order, after which it's shipped out.

2. Shipping

The average shipping time is 3-25 business days depending on the delivery destination. The estimated time is as follows:

• USA: 4–5 business days
• Europe: 8–10 business days
• Australia: 3–14 business days 
• Japan: 5–10 business days
• International: 15–25 business days

3. Delivery

 Once the order is fulfilled and shipped out, it's delivered to the end address. 

Currently, there are 6 separate shipping regions. Each shipping region has its own rates and destinations they apply to.

4. Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at sales@japanesemerch.com.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales@japanesemerch.com with photos of wrong/damaged items within 7 days of receiving the product and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at sales@japanesemerch.com within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). We don't offer refunds for this.

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. We don't offer refunds for this.

Lost In Transit

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Buyer's Remorse

We don't accept refunds or returns for buyer's remorse.